This policy explains failed-payment reversals, refund eligibility and how to request help.
Effective: 27 October 2026If your bank shows a debit but Razorpay marks the payment failed, the payment has not purchased access. The bank or payment provider normally reverses the amount to the original payment method. Do not make repeated attempts until the transaction status is clear.
You may request a refund within 7 calendar days of a captured payment when paid access was not delivered, a duplicate payment was captured, or a verified technical fault prevented reasonable use of the purchased service. Requests remain subject to applicable law and payment-provider records.
Except where required by law, refunds may be declined after substantial use, for change of mind after successful access, device or browser limitations disclosed before purchase, unsupported media patterns, violation of the Terms, or requests made after the eligibility period.
Current plans are fixed access-period purchases and do not auto-renew unless checkout explicitly states otherwise. Therefore there is ordinarily no recurring subscription to cancel. Access already issued remains available until its stated expiry unless suspended for misuse.
Email playtechnicaltamil@gmail.com with your registered email, Razorpay payment ID, payment date, amount and reason. Do not include OTPs, PINs or full card details. We aim to acknowledge requests within 2 business days. Approved refunds return to the original payment method and bank processing time may vary.